Automate 100% of your call center QA audits and agent performance.
Call Sense transcribes every call, scores agent script adherence, detects customer friction in real time, and eliminates manual supervisor auditing.
Thank you for calling. I see you're evaluating our enterprise tier, is that right?
PositiveYes, but your pricing is higher than our current telephony provider.
Competitor mentionUnderstood. Our platform eliminates manual QA, saving 40+ hours per supervisor each month.
Value pivotHmm, I'd need to see how that compares before deciding.
HesitationAbsolutely. I'll send a side-by-side breakdown and book a follow-up.
Next steps- Send pricing comparison breakdown
- Book follow-up within 48 hours
- Flag competitor mention to sales lead
Built for 100% call coverage
100% automated QA vs 2% manual sampling
Supervisors can only listen to a fraction of calls by hand. Call Sense audits every single conversation, so nothing slips through.
- Every call scored, not a sample
- Consistent, objective criteria
Live agent script adherence
Score adherence against your playbook automatically and surface coaching moments the second a call ends.
- Required steps checklist
- Automated coaching notes
Churn & escalation radar
The moment a customer gets frustrated, mentions a competitor or signals cancellation, the right supervisor is notified.
- Real-time tone detection
- Competitor & cancel triggers
Customer tone turned negative and a competitor was mentioned twice.
Native telephony & CRM ingestion
Calls in, insights out. Call Sense connects to the stack you already run, with no rip and replace.
- VoIP and PBX ingestion
- Two-way CRM sync
See what 100% coverage is worth to you
Enterprise-grade by default
SOC 2 compliant
Audited controls for security, availability and confidentiality.
HIPAA ready
Handle sensitive conversations with the safeguards regulated industries need.
Automated PII / PCI redaction
Credit cards and passwords are automatically masked in audio and transcripts.
Ready to audit 100% of your calls?
Book a discovery call and we'll show Call Sense running on a sample of your real conversations.
Call Sense interface
Illustrations of how the product works. The live product may differ in detail.