Privacy Policy
Welcome to Call Sense (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our Speech Intelligence platform that transforms customer calls into actionable data insights using artificial intelligence.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information:
We may collect personal information that can identify you, such as:
Contact Information: Name, email address, phone number, mailing address.
Account Information: Username, password, and other registration details.
Call Data:
When you use our Speech Intelligence platform, we collect and process:
Voice Data: Audio recordings of customer calls.
Transcriptions: Text transcripts generated from voice recordings.
Metadata: Information such as call duration, timestamps, and caller/callee identifiers.
Usage Data:
We may also collect information on how the service is accessed and used, including:
Device Information: IP address, browser type, operating system.
Interaction Data: Pages visited, features used, and actions taken within the platform.
2. How We Use Your Information
We use the collected information for various purposes, including:
Service Provision: To provide, maintain, and improve our Speech Intelligence services.
Data Analysis: To analyze call data and transcriptions to generate actionable insights, improve agent performance, and enhance customer experience.
Quality Management: To replace random call selection with automated, data-driven processes for better operational efficiency.
Communication: To respond to inquiries, provide support, and send important updates about our services.
Compliance: To comply with legal obligations and enforce our terms and policies.
3. How We Share Your Information
We may share your information in the following circumstances:
Service Providers: With third-party vendors who perform services on our behalf, such as cloud storage, data analysis, and customer support. These providers are contractually obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities.
With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
Note: We do not sell your personal information to third parties for their own marketing purposes.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
Encryption: Encrypting data both in transit and at rest using industry-standard protocols.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security assessments and audits to identify and mitigate potential vulnerabilities.
Incident Response: Maintaining procedures to detect, respond to, and recover from security incidents.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information under certain conditions.
Restriction: Request the restriction of processing your personal information.
Portability: Request the transfer of your personal information to another service provider.
Objection: Object to the processing of your personal information for certain purposes.
To exercise these rights, please contact us using the information provided in the Contact Us section below.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy.
11. Compliance with Laws
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. This Privacy Policy incorporates those regulations by reference.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
Terms and Conditions
Welcome to Call Sense. By using our services, you agree to the following terms and conditions:
1. Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2. Use of Services
Our services, including the Speech Intelligence platform, are provided solely for lawful purposes. You agree not to misuse our services or attempt to interfere with their operation.
3. Account Responsibility
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Intellectual Property
All content, trademarks, and data on our platform are the property of Call Sense or our licensors. You may not use, reproduce, or distribute any content without our permission.
5. Payment and Billing
All payments for our services are due at the time of purchase or as otherwise specified. You agree to provide accurate payment information and to promptly update any changes.
6. Refunds
Refunds are subject to our Refund/Return Policy. Please review this policy for details on eligibility and the refund process.
7. Termination
We reserve the right to suspend or terminate your account if you violate these terms or engage in any activity that harms our services or reputation.
8. Limitation of Liability
Call Sense is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount you paid for the service in question.
9. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of our services constitutes your acceptance of any changes.
Refund/Return Policy
Here’s a Refund/Return Policy tailored for your company:
At Call Sense, we strive to ensure customer satisfaction with our services. Please review our refund and return policy to understand your rights and obligations when using our services.
1. Services and Products Covered
This policy applies to all services and products provided by Call Sense, including our Speech Intelligence platform and any associated services.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Not Delivered: If the service you purchased was not delivered due to an error on our part.
Service Discrepancy: If the service delivered does not match the description provided at the time of purchase.
Technical Issues: If you experience technical issues that prevent you from using our service, and we are unable to resolve them in a reasonable timeframe.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Reach out to our support team at hello@envisionit.io or call us at 021-34547304 / +92 315 1231014 within 7 days of your purchase.
Provide Details: Include your order number, the reason for your refund request, and any relevant documentation or evidence to support your claim.
Review Process: Our team will review your request and respond within 5-7 business days.
4. Refund Approval and Processing
If your refund request is approved:
Refund Method: Refunds will be issued using the original payment method.
Processing Time: It may take 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
5. Non-Refundable Situations
Refunds will not be granted in the following cases:
Change of Mind: If you decide not to use the service after purchase.
Partial Use: If you have partially used the service and request a refund for the unused portion.
Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions.
6. Return of Physical Products
If we offer physical products related to our services:
Condition: Items must be returned in their original condition, unused, and with all packaging intact.
Return Shipping: You are responsible for the cost of return shipping, unless the item was received damaged or incorrect.
Restocking Fee: A restocking fee may apply for certain items, which will be deducted from the refund amount.
Contact Details
For any inquiries or support, Call Sense is here to assist you. Reach out to us anytime, and we’ll be happy to help with your needs.
Local Address
Z-1-M, Burhani Avenue, Shahrah-e-Faisal Rd, Karachi, 75350
Pakistan
Number
021-34547304 / +92 315 1231014
hello@envisionit.io
Privacy Policy
Welcome to Call Sense (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our Speech Intelligence platform that transforms customer calls into actionable data insights using artificial intelligence.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information:
We may collect personal information that can identify you, such as:
Contact Information: Name, email address, phone number, mailing address.
Account Information: Username, password, and other registration details.
Call Data:
When you use our Speech Intelligence platform, we collect and process:
Voice Data: Audio recordings of customer calls.
Transcriptions: Text transcripts generated from voice recordings.
Metadata: Information such as call duration, timestamps, and caller/callee identifiers.
Usage Data:
We may also collect information on how the service is accessed and used, including:
Device Information: IP address, browser type, operating system.
Interaction Data: Pages visited, features used, and actions taken within the platform.
2. How We Use Your Information
We use the collected information for various purposes, including:
Service Provision: To provide, maintain, and improve our Speech Intelligence services.
Data Analysis: To analyze call data and transcriptions to generate actionable insights, improve agent performance, and enhance customer experience.
Quality Management: To replace random call selection with automated, data-driven processes for better operational efficiency.
Communication: To respond to inquiries, provide support, and send important updates about our services.
Compliance: To comply with legal obligations and enforce our terms and policies.
3. How We Share Your Information
We may share your information in the following circumstances:
Service Providers: With third-party vendors who perform services on our behalf, such as cloud storage, data analysis, and customer support. These providers are contractually obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities.
With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
Note: We do not sell your personal information to third parties for their own marketing purposes.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
Encryption: Encrypting data both in transit and at rest using industry-standard protocols.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security assessments and audits to identify and mitigate potential vulnerabilities.
Incident Response: Maintaining procedures to detect, respond to, and recover from security incidents.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information under certain conditions.
Restriction: Request the restriction of processing your personal information.
Portability: Request the transfer of your personal information to another service provider.
Objection: Object to the processing of your personal information for certain purposes.
To exercise these rights, please contact us using the information provided in the Contact Us section below.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy.
11. Compliance with Laws
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. This Privacy Policy incorporates those regulations by reference.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
Terms and Conditions
Welcome to Call Sense. By using our services, you agree to the following terms and conditions:
1. Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2. Use of Services
Our services, including the Speech Intelligence platform, are provided solely for lawful purposes. You agree not to misuse our services or attempt to interfere with their operation.
3. Account Responsibility
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Intellectual Property
All content, trademarks, and data on our platform are the property of Call Sense or our licensors. You may not use, reproduce, or distribute any content without our permission.
5. Payment and Billing
All payments for our services are due at the time of purchase or as otherwise specified. You agree to provide accurate payment information and to promptly update any changes.
6. Refunds
Refunds are subject to our Refund/Return Policy. Please review this policy for details on eligibility and the refund process.
7. Termination
We reserve the right to suspend or terminate your account if you violate these terms or engage in any activity that harms our services or reputation.
8. Limitation of Liability
Call Sense is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount you paid for the service in question.
9. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of our services constitutes your acceptance of any changes.
Refund/Return Policy
Here’s a Refund/Return Policy tailored for your company:
At Call Sense, we strive to ensure customer satisfaction with our services. Please review our refund and return policy to understand your rights and obligations when using our services.
1. Services and Products Covered
This policy applies to all services and products provided by Call Sense, including our Speech Intelligence platform and any associated services.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Not Delivered: If the service you purchased was not delivered due to an error on our part.
Service Discrepancy: If the service delivered does not match the description provided at the time of purchase.
Technical Issues: If you experience technical issues that prevent you from using our service, and we are unable to resolve them in a reasonable timeframe.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Reach out to our support team at hello@envisionit.io or call us at 021-34547304 / +92 315 1231014 within 7 days of your purchase.
Provide Details: Include your order number, the reason for your refund request, and any relevant documentation or evidence to support your claim.
Review Process: Our team will review your request and respond within 5-7 business days.
4. Refund Approval and Processing
If your refund request is approved:
Refund Method: Refunds will be issued using the original payment method.
Processing Time: It may take 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
5. Non-Refundable Situations
Refunds will not be granted in the following cases:
Change of Mind: If you decide not to use the service after purchase.
Partial Use: If you have partially used the service and request a refund for the unused portion.
Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions.
6. Return of Physical Products
If we offer physical products related to our services:
Condition: Items must be returned in their original condition, unused, and with all packaging intact.
Return Shipping: You are responsible for the cost of return shipping, unless the item was received damaged or incorrect.
Restocking Fee: A restocking fee may apply for certain items, which will be deducted from the refund amount.
Contact Details
For any inquiries or support, Call Sense is here to assist you. Reach out to us anytime, and we’ll be happy to help with your needs.
Local Address
Z-1-M, Burhani Avenue, Shahrah-e-Faisal Rd, Karachi, 75350
Pakistan
Number
021-34547304 / +92 315 1231014
hello@envisionit.io
